Privacy Policy

At Dhruv’s Ultrasonics, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.

  1. Information We Collect
    We collect personal information such as name, address, email address, phone number, and payment details when you make a purchase or contact us. This information is used to process your orders, provide customer support, and send you promotional offers (if you opt-in).
  2. How We Use Your Information
    Your information is used to:
    • Process and fulfill orders
    • Provide customer support
    • Improve our products and services
    • Send promotional communications (if you opt-in)
  3. Data Security
    We implement a variety of security measures to maintain the safety of your personal information. All sensitive data is encrypted and stored securely.
  4. Cookies
    Our website may use cookies to enhance your experience. These cookies help us remember your preferences and track website usage. You can choose to disable cookies through your browser settings.
  5. Sharing Information
    We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners or service providers to complete transactions or provide customer support.
  6. Your Rights
    You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us at the details provided below.
  7. Changes to the Privacy Policy
    Dhruv’s Ultrasonics reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, with the updated date indicated at the bottom.

Terms and Conditions

These Terms and Conditions govern the use of the Dhruv’s Ultrasonics website and the purchase of our products. By using our site or placing an order, you agree to the following:

  1. Taxes
    All prices are exclusive of applicable taxes, including GST, local taxes, or octroi. These charges must be borne by the customer.
  2. Payment Terms
    Full payment is required in advance before the dispatch of goods. Payments should be made via bank transfer or any other mutually agreed-upon method.
  3. Shipping and Delivery
    Goods will be dispatched only after the receipt of full payment. Delivery charges, including freight and handling, are the responsibility of the customer. Dhruv’s Ultrasonics will not be liable for any delays caused by transportation or logistics issues. For on-order or special-purpose machines, all risk and investment will be borne by the customer.
  4. Jurisdiction
    Any disputes or claims arising from transactions will be subject to the exclusive jurisdiction of the courts in Delhi.
  5. Order Cancellation
    Orders cannot be canceled once the manufacturing process has begun. Any cancellation requests must be approved in writing and may incur a cancellation fee.
  6. Ownership and Risk
    Ownership of the goods transfers to the customer upon full payment. The risk of loss or damage to the goods passes to the customer upon delivery.
  7. Liability
    Dhruv’s Ultrasonics will not be liable for any consequential or indirect damages arising from the use of the product. Our liability is limited to the replacement or repair of defective parts under warranty conditions.
  8. Intellectual Property
    All product designs, trademarks, and related intellectual property remain the property of Dhruv’s Ultrasonics and cannot be copied or reproduced without prior consent.
  9. Force Majeure
    Dhruv’s Ultrasonics shall not be held responsible for any delays or failure to fulfill obligations due to unforeseen events such as natural disasters, strikes, or government restrictions.

By placing an order, the customer agrees to the above terms and conditions. For any questions or clarifications, please contact us at the details below.

Refund and Replacement Policy

  1. Returns and Replacement
    Goods delivered to the customer cannot be returned or replaced under any circumstances. It is the customer’s responsibility to inspect the goods upon delivery. Any damage claims must be reported within 24 hours of delivery.
  2. Warranty Policy
    The warranty excludes coverage for consumables. Warranty claims will only be considered if:
    • The machine is installed properly with a servo and earthing.
    • The customer adheres to the operation and maintenance guidelines provided.
    • The warranty does not cover damage caused by mishandling, improper use, or unauthorized modifications.
  3. Refunds
    Since our products are specialized and non-returnable, refunds will not be issued under normal circumstances. However, in case of defective products covered under warranty, we will either replace or repair the defective parts.
  4. Contact Us
    If you have any concerns or need further assistance regarding your order, please feel free to contact us at:📞 +91 9650004416, 17, 18
    📧 sales@dhruvsultrasonics.com

By using our services or purchasing products from us, you acknowledge and agree to these policies.

For any questions or additional information, please don’t hesitate to contact us.